FAQs

Payment Methods – Details about how you can pay using your credit cards or by cheques.

Who are we - and what do we do?

Enviromental Information – Landfill issues, and the impact of some disposable products on our environment - information supplied

Stress incontinence - No Laughing Matter - Stress incontinence is more common than you think, some information and useful facts

Product Information - With kind thanks to incontact - some information about the various products available

National Audit into care of the elderly/incontinence

VAT - important information you need to know, are you eligible for VAT Exemption?

Safehip AirX breathable hip protection for people who are at risk of severe injury, for cyclists and other sports persons wishing to prevent injury.

Natural Therapy - sometimes just the simple natural things in life can help, this page gives ideas and products to help guide you.

Personal Care Products - sometimes we all need a little help and some products are designed to do just that, whether its washing your hair, bed baths or just items for when you are away from home.

Caring for loved ones - with incontinece issues

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Delivery

Goods value up to £20.00 postage £2.95

Goods value up to £50.00 postage £4.95

Goods value up to £100.00 postage £6.45

Goods value over £100.00 postage £8.45

Please note that an additional charge is made for NI, Erie, Highland and Islands of Scotland

Please note that our delivery costs are based on goods price bands and not actual delivery costs.

Delivery is usually by normal 2nd class Royal Mail packet post, Royal Mail Tracked (signed for)or courier typically Parce Force 48hr service if the order is too heavy for this service for more information click delivery - we aim to post your order out within 24hrs and you will need to allow 5/10 working days for arrival, the post office will only look for parcels that have been 'missing' for 15 working days, bank holidays, Christmas and Easter will cause some delays.

Please note that if you request your item to be left in a safe place you do so at your own risk and we and our delivery service cannot be held responsible. You may request delivery to another location such as your place of work or a trusted neighbour or family member.

If no-one is available at the delivery address to sign for a parcel and in the absence of any specific instructions (for example to leave without a signature or with a neighbour) then the goods will be returned to the courier company depot. A card will be left at the delivery address which will provide details of how to arrange a redelivery or how to arrange to collect the parcel from the depot.

If a re-delivery has not been arranged or the parcel is not collected from the depot within a reasonable period then the goods will be returned to us and the courier will levy a further charge for doing so (currently £14.10 including VAT). You will be held responsible for these charges and this sum will be deducted from any refund given

Please note that we are unable to offer next day delivery of large items over 5 kilos, we can on smaller items but there will be an additional charge of up to £20.

Please note that our system will only accept orders for England, Scotland, Wales and NI, all other deliveries please contact us for a price. Please do not insert a UK postcode if you are out of this area.

By ticking our terms and conditions at the time of ordering you are agreeing and understand the above conditions

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To see the Terms & conditions click here

VAT registration no. 801415281

Page Updated 2/11/10