Terms and Conditions

Terms and Conditions

Freedom Healthcare Medical Supplies Terms and Conditions:

1. Acceptance of Orders

The Company (Freedom Healthcare). All orders received by the Company are subject to the following Terms and Conditions. No variation in these terms and conditions will be accepted and the Company reserves the right to refuse any order without providing a reason.
Placing an order with Freedom Healthcare Medical Supplies is taken as authorising us to approach a credit agency on the details given, as required.

2. Pricing and Payment

All prices shown in the catalogue, leaflets and our website are Exclusive of Value added tax (Vat); Vat will be applied at the current rate on all orders unless a valid Vat exemption form is received and authorised. We also reserve the right to correct clerical omissions and errors at any time.

Although every effort will be made to advance notice of price increases, the Company reserves the right to change prices and adjust invoices accordingly to the price ruling at the date of dispatch.

For Account customers, payment is to be received by the company within 30 days from the date of each and every invoice.

Customers without credit accounts are required to tender full payment with their order. Payments are accepted by cheque, postal order, Visa or MasterCard and debit card.

For New Freedom Healthcare Customers if the value of your order exceeds £1000 (Excluding Vat) the Company reserves the right to request a 25% deposit payment prior to order despatch.

3. Quotations

A Quotation by the company shall be valid only for the period stated and if no period is stated, for 30 days from the date of the quotation. A quotation does not constitute a binding contract until the Company has accepted the order by fulfilling the order.

4. Deliveries and Carriage

Any delivery dates and times specified by the Company are approximate only. The Customer shall make all arrangements necessary to take delivery of the goods.

The Company will not accept responsibility for the suspension or delay in deliveries, nor the consequences there of.

Standard delivery is to the reception desk and/or ground floor at the stated delivery address.
Some of our larger products (Furniture or Refrigerated cabinets) may be delivered to you directly from our supplier. Delivery of these items will be made to the ground floor entrance to the building, not including negotiating lifts or stairs.

Delivery does not include unpacking, positioning, assembling or removal of packaging unless specific installation services have been requested and charges accepted.

Delivery charges may be subject to change and The Company will make every attempt to inform its clients as soon as possible.

Postage and packaging for Northern Scotland and offshore deliveries may vary.

It is the customer’s responsibility to inform the Company of any difficulties in delivering or specific requirements at the time of placing the order. The Company cannot accept responsibility for delivery problems resulting from the information supplied by the customer.

Please check that deliveries are correct, undamaged and that the correct number of packages have been delivered before providing a signature.
Any discrepancy or damage must be notified to Freedom Healthcare Medical Supplies within three working days.

5. Cancellation and Variation of Orders

The Company will use reasonable endeavours to meet customers’ individual requirements but the company shall be under no obligation to accept cancellation or amendment to any order or any part of an order. Where the Company agrees such cancellation or amendment to an Order, it is on the understanding that a cancellation or amendment charge may be levied.

6. Warranty and Warranty Period

Goods are supplied according to the descriptions and specifications given in the Company catalogue. The Company gives no warranty and makes no representation as to the suitability of any goods for any particular purpose unless expressly given or made in the catalogue.

Where goods are supplied with the benefit of a warranty, the warranty will only continue to apply providing correct operation, cleaning and handling has been in line with the manufacturers guidelines.

7. On – Line Ordering

The information provided on the Freedom Healthcare Website is intended to be used only by the customer. The Company does not authorise the use of such information for any purpose other than your use as immediate consumer and prohibits the use of this information for commercial purposes.

Our on line registration process requires you to submit a password which will you will need to access your account. You will be responsible for the security of this password. The Company will not be liable for any loss resulting from the misuse of your password.

Orders placed on the internet shall be mere offers to purchase and shall not be accepted or binding upon the company until confirmed or acknowledged in writing by the company by means of invoice or statement confirming acceptance of your order or by despatch of goods to you.

8. Retention of Title

All goods supplied by the Company remain Company property until such time as payment has cleared for aforementioned goods.

The risk in goods sold to the customer shall pass to the customer upon tender for delivery.

9. Return of Goods

Goods are not supplied on a sale or return basis and the Company is under no obligation to accept goods for return unless goods prove to be faulty. If goods are accepted for return this is subject to the customer accepting the following procedure and conditions:

9.1. The Customer must notify the Company within 7 days of receipt of goods, their intention to request a product return.

9.2. Goods must be returned in their original condition or packaging.

9.3. Goods will be collected by a courier authorised by the Company.

9.4. Goods authorised and accepted by Freedom Healthcare  for credit or return will incur a £5 Handling charge.

9.5. No replacements are available whilst goods are exchanged, replaced or repaired.
      
9.6. The Company is bound by the manufacturers terms and reserves the right to raise a reasonable restocking charge.

In the event that the customer is not satisfied with the goods, but the goods are not defective, the Company reserves the right to refuse the return of the goods at their absolute discretion.
The following category of goods will not be accepted for return:

 * Goods which are Sterile, Single Use or body worn.
 * Non-Catalogue lines or items ordered especially for the customer
 * Made to order furniture
 * Goods damaged due to misuse or unauthorised repair
 * Opened/partly used goods or where the seals/labels have been removed
 * Pharmaceuticals (unless in response to a product batch recall, instigated by the manufacturer)
 * Goods damaged by fire, water or smoke

Customers are reminded that it is illegal to send contaminated goods through the post.  Equipment containing mercury should be emptied and disposed of in a suitable and authorised container before being returned.  To reduce the risk of cross contamination, all instruments and equipment should be sterilised inline with manufacturers recommendations.  The details for the method of sterilisation of items must accompany the returned item.  The company reserves the right not to handle items that do not meet the specific requirements.

10. Restriction of Liability

The customer must check at the time of delivery that products are correct and undamaged before providing a signature.

No liability is accepted for any loss or damage arising from delays in delivery.

The Company shall not in any event be liable for indirect or consequential loss or damage.

11. Force Majeure

The Company shall not be liable for any loss or damage caused by circumstances beyond the company’s control. Should any such event occur the Company may cancel or suspend this contract without incurring any liability for any loss or damage caused.

12. Proper Law

These terms and conditions and the rights and obligations of the parties to the contract shall be governed, interpreted and construed solely in accordance with the laws of England.

13. Accuracy of Information and Copyright

Freedom Healthcare Medical Supplies use their best endeavours to ensure that the information contained in their website, catalogue and leaflets is accurate and not misleading. Accordingly the company retains the right, without obligation, to amend or delete product information without notice.
All Website design, text, graphics, all software compilations and all other materials on this site are the property of the company. All rights are reserved.
Our designers take great care when publishing the Freedom Healthcare  catalogue, however the limitations of printing may mean a slight variation in the colour shown.

    13.   Products

Every reasonable care has been taken to ensure that the descriptions are accurate, however specifications may change. 
Sometimes product specifications from the manufacturer change. In such instances we will do our best to offer you an alternative and will inform you at the time of ordering. All sizes and measurements are approximate but we do try to make sure they are as accurate as possible. On the rare occasion when there is an error in the catalogue, leaflet or website we will do our best to inform you at the time you order. Sometimes we may experience problems with the supply of certain products and may therefore provide a substitute of the same or better quality at the same price.

    14.   Use of your Personal Information

We may use information about you as follows:
* To fulfil our agreement with you, including administering any accounts, processing and obtaining payment
* To analyse and profile your shopping preferences (e.g. market, customer and product analysis) to enable us to review, develop and improve the products and services that we offer and enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerised technology, for example, automatically selecting products or services that we think will interest you from the products we have. We may keep you informed of such products and services (including special offers, discounts, competitions and so on) by any of the following methods: email, telephone, post, fax or otherwise (including products and services of other companies and organisations) which we consider may be of interest to you.
* To administer any prize draws or competitions you may enter.
* We will not disclose or pass on your information to any 3rd party

   15.    Offensive Weapons Act

Knives may only be sold to persons over the age of 16.

  16. If a re-delivery has not been arranged or the parcel is not collected from the depot within a reasonable period then the goods will be returned to us and the courier will levy a further charge for doing so (currently £14.10 including VAT). You will be held responsible for these charges and this sum will be deducted from any refund given

Phone Abuse of Freedom Healthcare Staff

It has been noted that occasional clients will call our offices to enquire after orders, and our staff will do their best to deal with the enquiry, however we will not tolerate abusive phone calls and will terminate the call immediately. Please be courteous and polite to our staff as sometimes some events and services are out of their control.

By ticking terms and conditions you are agreeing that you understand them.

Freedom Healthcare is a UK company and all payments are in pounds Sterling (GBP). For all non-UK addresses please contact us for postage costs.

When payment is by cheque we will despatch the goods immediately the cheque has cleared at our bank. Cheques should be made payable to Freedom Healthcare, St Mary's House, Shore Road, Innellan, Dunoon PA23 7SP

Please feel free to call 01369 830050 if you are still uncertain.

Page updated 15/3/11

www.freedomhealthcare.co.uk